Deposit and Cancellation Charge Policy

We may take a deposit when you book an appointment. This will be applied to your treatment costs. We understand that things sometimes come up and that you may need to reschedule your appointment. We will always be as flexible as possible, and deposits will be refunded if you subsequently cancel the appointment with more than 2 working days’ notice.

However, we reserve the right to retain your deposit in case of late cancellations/modifications. If you wish to cancel or reschedule your appointment, please provide 2 working days’ notice to avoid cancellation fees.

• General Dentist: 2 working days
• Visiting Dentist: 7 working days
• Hygienist: 2 working days

This may sound strict, but quite simply, if you cancel with less than 2 working days’ notice, it is very difficult for us to rebook your appointment (s), which means we are unlikely to be able to treat another patient in your place.

We will always try to be sensitive to personal circumstances in the event of late cancellations.

Deposit and Cancellation Fee Structure:

• For hygiene appointments, we may take the full appointment fee
• For dental treatments lasting more than 30 minutes, we may take a deposit of 50% of the treatment cost.
• For Visiting Dentist appointments (such as implants and endodontics) the deposit required may vary; dependent on the stage of the treatment and type of appointment. Full details will be given during the initial appointment. Cancellation policies for these appointments are different. We reserve the right to retain your deposit for late cancellations (any cancellation with less than 7 working days’ notice from the day of the appointment) or missed appointments. The cancellation fee is £100 per hour.

Affordable dental finance on all treatments over £995.00

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Only FOUR quick questions

1. Are you over 18? *

• Yes
• No

2. You have a regular & consistent income & you or your partner are in full time employment (16+ hours pw). Or are self-employed or retired. *

• Yes
• No

3. Permanent UK resident (3+ years) *

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• No

4. Have income and UK Bank details *

• Yes
• No

I am sorry, but we cannot offer you finance. Please call 020 7928 4474 for other possible options. However, your parents or a friend could apply on your behalf.

Congratulations. You are likely to be approved for dental finance. Please apply now.

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• Invisalign or Orthodontics
• Dental Impants
• Veneers or smile makeovers
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